FAQ
Frequently Asked Questions
Find answers to common questions about our menu, ordering, delivery, and services
Heat & Eats Meal Prep
What is Heat & Eats?
+Heat & Eats is our premium meal prep subscription service. You choose from 3, 5, 7, or 10 meals per week, and we deliver fresh, chef-prepared Southern soul food directly to your door. Each week features a rotating menu with different dishes, so you never get bored.
Meals come in premium eco-friendly packaging with detailed reheating instructions and allergen labels. Perfect for busy professionals, families, and anyone who wants restaurant-quality meals at home.
How often can I change my meal plan?
+You can upgrade, downgrade, or pause your subscription anytime. Changes take effect the following week. Simply contact us by Thursday 5 PM to modify your order for the next week's delivery.
What's included in each meal?
+Each meal includes:
- Premium protein (chicken, seafood, beef, etc.)
- 2 signature sides
- Fresh cornbread or sweet potato muffins
- Detailed reheating instructions
- Allergen labeling
- Premium eco-friendly packaging
You can also add extra proteins or sides for just $5-$9 each.
When are meals delivered?
+All Heat & Eats meals are delivered on Monday mornings. Orders must be placed by Thursday 5 PM the previous week.
Delivery is FREE for orders of 5+ meals. Orders under 5 meals have a $7 delivery fee. Local pickup is also available with custom instructions.
How long do meals stay fresh?
+All meals are fresh and should be refrigerated immediately upon delivery. Meals stay fresh for 5-7 days in the refrigerator. Each meal is labeled with the preparation date and recommended use-by date.
For longer storage, you can freeze meals for up to 3 months. Simply thaw in the refrigerator overnight and reheat according to instructions.
Can you accommodate dietary restrictions?
+Yes! We can accommodate many dietary needs including:
- Gluten-free options
- Dairy-free alternatives
- Low-sodium preparations
- Allergy accommodations
- Protein substitutions
Contact us before ordering to discuss your specific needs. We'll work with you to create meals that fit your dietary requirements.
How do I reheat my meals?
+Each meal comes with detailed reheating instructions on the label. Most meals can be reheated in:
- Microwave: 2-3 minutes (stir halfway through)
- Oven: 350°F for 15-20 minutes
- Stovetop: Medium heat in a skillet for 5-7 minutes
Do not reheat more than once. Always ensure meals are heated to 165°F for food safety.
What if I don't like a meal?
+Your satisfaction is our priority! If you're not happy with a meal, contact us within 24 hours of delivery. We'll either replace the meal or provide a credit toward your next order.
We also rotate
